Cancellation & Refunds Policy

Summary

You can cancel at any time from your dashboard. If you want your money back, ask us within 7 days of the charge and we will refund it in full — no questions asked.

Cancelling Your Subscription

Open your dashboard, go to the Plan panel and choose Manage plan → Cancel subscription. Cancellation is immediate in the sense that no further payments are taken.

Your Pro features — including your public, embeddable city link — continue to work until the end of the billing period you have already paid for. The plan then reverts to free and the public link stops resolving. Your account, brand settings and configuration are not deleted, and you can resubscribe at any time.

Refunds

We offer a full refund of any single charge if you request it within 7 days of that charge. You do not need to give a reason.

To request a refund, email support@theusertown.com from the address on your account, or use our contact page. Please include the date of the charge so we can find it quickly.

Beyond the 7-day window we do not usually refund the current period, because cancellation already lets you keep using what you paid for until it ends. If something went wrong on our side — for example the service was unavailable or your city failed to publish — contact us anyway and we will put it right.

How And When You Get The Money

Approved refunds are issued to the original payment method through Razorpay. We initiate the refund within 2 business days of approving your request. Your bank or card issuer then typically takes a further 5–7 business days to credit the amount, which is outside our control.

Refunds are made in the currency of the original payment, for the full amount charged including any GST. Any bank charges or currency-conversion differences applied by your card issuer are not within our control.

Failed Payments

If a renewal payment fails, we retry it and keep your city published for a short grace period. If it still cannot be collected, the plan reverts to free and your public link unpublishes. No cancellation fee applies.

During Beta

User Town is in beta and things may occasionally break. This policy applies in full during beta — if the product does not do what you expected, ask for your money back within 7 days and you will get it.

Contact

GreyAlpha Technoloigies Private Limited, trading as UserTown
Office 28, Sn-120, AB Ajinkya, Apt, Pl-545/14B, Sinhagad, Lokmanyanagar, Pune City, Pune- 411030, Maharashtra, India
Email: support@theusertown.com

We reply to refund requests within 1 business day (Monday to Friday, 10:00–18:00 IST).